Job Information
CBRE Building Engineer - Control Room Operations in Zebulon, North Carolina
Building Engineer - Control Room Operations
Job ID
165649
Posted
01-May-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Engineering/Maintenance, Facilities Management
Location(s)
Zebulon - North Carolina - United States of America
About the role:
This role is responsible for monitoring and responding to critical alarms through device alerts, alarms, emails, and security alerts etc. Works efficiently and accurately to access the real or potential impact to client persons, property, or assets, and provide accurate and timely escalation of issues to agreed service levels, while upholding the standards and expectations of the global Incident Reporting System.
What you'll do:
Work with the Engineering and Facilities teams and Incident Response when a problem is severe enough to require shutdown of equipment. Liaise with Facilities, Engineering, and Security and vendors.
Provide a centralized location for coordination and knowledge base contacts for severe and critical incidents.
Provide progress reporting, logging of incidents, ongoing follow up, and close out.
Leverage technology and reporting skills to respond to Incidents, initiate, and resolve incidents.
Follow procedures accordingly as it relates to best practices, directives, and standard operating procedures. Adhere to work, health, and safety policies for both the company and the client.
Remotely access critical equipment across the region and monitoring for alarms.
Determine the severity of alarms and alerts from critical devices and take appropriate action including escalation and managing Engineering and vendor responders for on-site intervention.
Ascertain the possible causes of alarms and alerts from critical devices.
Collate information and issues communications to key stakeholders throughout the Incident Reporting system.
Coordinate the change management process for all work being carried out in the critical environment.
Maintain database of critical environments including floor plan information, equipment documentation
Update technical documentation for all critical system equipment, as needed.
Regularly maintain the global vendor database, escalation, and callout lists.
Work with Help Desk tickets for active sites to ensure all Engineering problems that are presented are passed on to the proper Engineering teams, Engineers and Electricians, as needed.
Follow up on tickets to ensure work has been completed and tickets closed on time.
Escalate problems to proper Facilities Managers, as needed.
Perform other duties as assigned.
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
What you'll need:
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High School diploma or GED equivalent required. Minimum one (1) year engineering qualification or mechanical/electrical trade training or experience, including Data Center knowledge.
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
Ability to calculate simple figures such as percentages.
Ability to understand and carry out general instructions and solve problems in standard situations. Requires basic analytical skills.
Intermediate Microsoft Word, PowerPoint and Excel skills required.
Decisions made with understanding of procedures and company policies to achieve set results and deadlines. Responsible for setting own project deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.
Why CBRE?
CBRE is the premier provider of Facilities Management services. We offer excellent compensation and benefits, to include overtime pay, medical and dental benefits, PTO, 401K, and comprehensive training for professional growth.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)