CBRE Jobs

Customer Support Coordinator

Job ID

172782

Posted

21-Jun-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Customer Service, Facilities Management

Location(s)

Sydney - New South Wales - Australia

Entry level Facilities support role, provide responsive customer service to stakeholders

Permanent Opportunity with a strategic client account

Sydney CBD | Land of the Gadigal people

Our client is a leading commercial property owner who creates spaces where people thrive. We have a permanent opportunity within the Customer Support Team for one of our Key Client Accounts, who manages the Facilities Management for a portfolio of Commercial Assets.

You will act as the first point of contact for our valued client responsible for responding and resolving customer requests and enquiries, coordinating service and facilities professionals in response to customer requests, and supporting the Facilities Management Team.

Here’s what you will focus on:

• Providing superior customer service to our client

• Building positive relationships and engaging customers

• Acting as the first point of contact for our valued client

• Coordinating service and facilities professionals in response to customer requests

• Timely management and processing of customer requests, queries and billing information

• Account administration and supporting the Facilities Management Team as well as client

• Understanding and responding to the needs of all key stakeholders

Your Background:

• To be successful in this position you must have proven experience in a similar role with a strong focus in demonstrating customer service. Fulfilling the below criteria is also advantageous:

• Strong interpersonal and relationship management skills Exceptional written and verbal communication skills and a professional phone manner

• Call and query handling and call resolution skillsStrong administration, organisational and time management skills

• Proficiency using Microsoft Word, Excel, Outlook and call centre technology

What’s in it for you?

• Uncapped opportunities to develop your career within Facilities Management with structured career development to support you and explore your learning potential and career goals

• Parental leave which is industry leading.

• You’ll form an integral part of an enormously successful team who outperform in the market year on year.

• Working with an organisation like ours will take your career to the next level-the sky’s the limit.

What’s in it for you?

By joining CBRE, the world's largest commercial real estate services and investment firm, you'll be part of a diverse and inclusive environment that encourages employees to bring their full selves to work while providing ample opportunities for professional development.

People are the foundation upon which our success is built. Our company is diverse and so are the opportunities for professional and career development. Our people are free to expand their skills and knowledge to drive their careers and reach their full potential.

We value flexibility and our people work in ways that meet their work/life commitments and support their wellbeing, development and performance. Our people benefit from a range of educational, financial, lifestyle, and health benefits, wellbeing programs, corporate partnerships and discounts, CBRE Cares Foundation, competitive leave offerings and paid volunteer days.

About us:

CBRE is the world's leading and largest commercial real estate services and investment firm; a growing and visionary organisation, comprised of the best and brightest professionals. We are invested in the development and unique needs of our diverse employees and strive to create an inclusive environment that allows our employee to bring their full selves to work.

Can we inspire you to join us?

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening our inclusive culture, so everyone feels safe, valued, and heard. Because when you belong, we all succeed.

We are striving to remove barriers and improve the employment prospects of people with disability or long-term health conditions. We encourage you to share any support and adjustments you need to be your best and participate equitably in our recruitment process.

We welcome and encourage First Nations People to apply.

This is the place where talented people who want to do impactful work can realise potential in every dimension.

Please note the successful applicant will be required to undertake pre-employment background screening by our external third-party provider.

We look forward to hearing from you! #WeAreCBRE

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)