Job Information
CBRE Workplace Experience Receptionist in Singapore, Singapore
Workplace Experience Receptionist
Job ID
170147
Posted
07-Jun-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Customer Service, Facilities Management
Location(s)
Singapore - Singapore
What You'll Do
Greet and welcome guests as soon as they arrive at the office.
Direct visitors to the appropriate person.
Ensure reception area is tidy and presentable.
Receive, sort, and distribute daily mail/deliveries.
Coordinates, oversees and/or manages repair and maintenance work assignments performed by technicians, vendors and contractors performing building maintenance, landscaping, and janitorial work. Reviews work orders to ensure that assignments are completed.
Respond to client inquires and concerns. Ensure timely and quality service delivery to clients. Follow up with clients to ensure customer satisfaction.
Ensures office equipment is in proper working order and available for use.
Create work orders and assigns work orders to technicians, subcontractors, and vendors. Communicate work orders and assists management in resolving problems
Ensure work orders issued are closed in time with customer satisfaction
Maintain and check for accuracy on completed paperwork submitted by vendors
Train vendors on the work order and billing procedures. Process purchase orders and invoices and ensure proper cost center coding
Manage contracts such as janitorial, landscaping and M&E includes holding monthly supplier meetings and completing monthly supplier measurements within agreed timescale
Manage building maintenance and all contractors who carry out works on site. Liaise, report and log defects over and above minor rectification, work with M&E engineers to ensure PPM is carried out to schedule
Ensure Annual Plan is maintained at all times to identify when statutory works, meetings and other key events are being carried out
Conduct inspections on the facility and act on findings identified during the building and workplace inspections
Log helpdesk calls for contractor faults and required improvements
Escalate urgent issues identified through to the Facilities Manager
Provide assistance with basic office moves and work with the project team during on site projects, providing assistance where necessary
Maintain and actively work on the account filing system, keeping it up to date and accurate
Raise purchase orders as required and ensure that financial processes are adhered to at all times
Complete supplier measurements within the agreed timescales. Escalate issues and action plan
Programming and issuance of access cards
Acts as liaison between employees and any outside contractors needed to resolve any issues.
Ensures safety standards are followed throughout facility.
Participates on emergency preparedness planning team.
Maintains physical space, ensuring a safe, clean, and functional environment.
Ensure maintenance is carried out in line with procedures, using the permit to work system where applicable
Continually communicate building issues to end users, client and management team
Work with and support other members of the FM team
What You'll Need :
Diploma in any discipline with minimum 2 years of job-related experience.
A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
Ability to evaluate and communicates unusual and/or complex content in a concise and logical way.
In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
Organizational skills with an advanced inquisitive mindset.
Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)