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CBRE Customer Service Representative in REDMOND, Washington

Customer Service Representative

Redmond, Washington, United States at https://cbre.referrals.selectminds.com/jobs/63996/other-jobs-matching/location-only

New

Facilities Management/Engineering/Maintenance at http://cbre.referrals.selectminds.com/landingpages/facilities-managementengineeringmaintenance-2

19028345Requisition #

Nov 07, 2019Post Date

We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, tech-enabled services that increase individual well-being, personal productivity and organizational effectiveness.

JOB SUMMARY

The purpose of this position is to provide information in response to inquiries about products and services and to handle and resolve complaints.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Answering calls and directing or transferring call to appropriate parties using computer transferring software

Maintain professional and positive attitude when working with irate callers

Help maintain Service Levels by decreasing dropped calls and staying within the approved talk time

Answering between 150-250 calls per day

Other duties andresponsibilities include

Maintaining highest levels of customer care while demonstrating a friendly and cooperative attitude

Demonstrating flexibility in satisfying customer demands in a high volume, production environment

Consistently adhering to business practice guidelines

Taking direction from lead or manager

Participating in cross-training; which includes Mailing Services customer support via email

Maintaining all logs and reporting documentation with attention to detail

Flexibility with accommodations during inclement weather

Adhering to all safety procedures

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

High school diploma or general education degree (GED) required. Call Center experience preferred. Minimum two years of related experience.

CERTIFICATES and/or LICENSES

None

COMMUNICATION SKILLS

Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.

FINANCIAL KNOWLEDGE

Ability to calculate simple figures such as percentages.

REASONING ABILITY

Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills.

OTHER SKILLS and ABILITIES

Intermediate Knowledge of Microsoft Office Suite products. Ability to type 45-50 WPM.

SCOPE OF RESPONSIBILITY

Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

We are Host! Designed to complement CBRE's occupier and landlord service offerings, the Host mission is to create and scale people-led, tech-enabled services that increase individual well-being, personal productivity and organizational effectiveness.

US Company Profile

About CBRE (NYSE: CBRE): At CBRE, you are empowered to take your career path into your own hands. Enjoy workplace flexibility in a global organization with tremendous scale. Work in an inclusive and collaborative environment with supportive teammates. Come experience the employee advantage at CBRE.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

As a Fortune 500 worldwide leader in real estate services, CBRE’s more than 90,000 professionals provide exceptional outcomes for clients in over approximately 480 offices worldwide. When it comes to real estate, CBRE sees potential everywhere. We turn scale into strength, expense into performance, and property into prosperity. Visit cbre.us.

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