Job Information
CBRE Senior Workplace Experience Coordinator, Philadelphia in Philadelphia, Pennsylvania
Senior Workplace Experience Coordinator, Philadelphia
Job ID
171082
Posted
10-Jun-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service
Location(s)
Philadelphia - Pennsylvania - United States of America
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Get ready for an exciting career opportunity with CBRE!
The Senior Experience Coordinator is a player/coach guiding a group of peers in daily operations at the forefront of delivering a positive office experience as a cultural ambassador, community advocate, and service leader.
About the Role
As part of a "front-of-house" team, the Senior Workplace Experience Coordinator is responsible for crafting an encouraging and comfortable atmosphere by greeting visitors and supporting all employee-facing services.
What You'll Do
Role model to peers, providing coordination and support for the delivery of both basic and sophisticated Workplace Services.
Services include but are not limited to Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connects with appropriate partners to address issues.
Responds to customer requests and complaints with accurate and detailed information according to specific request .
Follows security and emergency procedures as defined for the property. Responds to emergencies in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications by operating procedures.
Maintains records of vendors' proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities, and software order. Provides an overview of Host Experience service.
What You'll Need
HS Diploma or GED or equivalent experience required.
A minimum of 1 year of front desk, concierge, customer service, or other hospitality experience.
Open and flexible work schedules.
Ability to comprehend and interpret instructions, and memos and ask clarifying questions. Desire to present information to an internal department and/or large groups of employees.
Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize, and offer help.
Apply a high level of attention to detail as well as strong verbal and written skills.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting up to 40 lbs.
Why CBRE?
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity!
We are guided by the needs of the cities we inhabit, the communities we build and the world we thrive in!
Benefits start 1st of the month: Medical, dental vision, PTO, 401k, etc.
Internal advancement available after the 6-month mark
40-45 hours a week
Competitive Pay
Outstanding benefits
401K, Medical, Dental and Vision benefits
Inclusive environment
Growth potential!
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more (https://www.cbre.com/services/plan-lease-and-occupy/experience-services)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)