Job Information
CBRE Senior Guest Relations Representative in New York City, New York
Senior Guest Relations Representative
Job ID
170856
Posted
10-Jun-2024
Service line
Advisory Segment
Role type
Full-time
Areas of Interest
Customer Service, Property Management
Location(s)
New York - New York - United States of America, New York City - New York - United States of America
Are you ready to start an exciting career with CBRE?
About The Role:
The Senior Guest Relations Representative acts as the first point of engagement at the Avenue Lounge with team members, customers and visitors alike, creating a warm, supportive and service-oriented atmosphere that enhances the Experience.
They are responsible for providing employee/tenant-facing workplace services and front-of-house reception including but not limited to greeting visitors in a warm and welcoming manner, answering and directing calls, assisting with transportation, wayfinding, advising on local attractions and other service-based or administrative tasks as assigned.
What You'll Do:
Welcomes tenants/employees and communicates to tenants any clients, applicants, and visitors.
Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants, employees and visitors.
Provides personal services to employees, tenants and guests including office wayfinding, lobby appearance management, visitor volume tracking & reporting, reception services, visitor refreshments, storytelling & campus tours, tenant building inductions, guest & administrative support.
Maintains vendor services including transportation sources, accommodations, and referral contacts. May arrange convenience/hospitality services for guests such as transportation, tickets, reservations, umbrella, charger and ancillary services hire etc.
Supports with meeting and events tasks if applicable as assigned. May assist with scheduling, stocking and coordinating setup conference/meetings rooms, arranging for meeting equipment (i.e. projectors, video/web conferencing), ensuring equipment is in good operating condition for events, coordinating catering, securing approvals for catering expenses and reviews invoices to arrange billing to appropriate department or business unit.
What You'll Need:
To perform this job successfully, an individual will need to perform each crucial duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.
HS Diploma or GED required. Bachelor's degree or professional hospitality accreditations preferred.
Prior Customer Service experience required.
A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
Strong knowledge of the surrounding area and all recreational, hospitality and business related information.
Why CBRE?
When you join CBRE you will have the support and resources of a global firm where an entrepreneurial mentality is encouraged. You'll realize your potential with exciting work, fast-paced assignments, an environment of constant learning and dedication to results! To enable your success, we provide the best tools, training and leaders in the industry.
Our culture is built on ourRISE (https://www.cbre.com/about-us/culture-and-history) values and reflects the needs and perspectives of our clients and our people. Our work is guided by our North Star: Crafting the real estate solutions of tomorrow, so businesses and people thrive.
Coming to work for CBRE, you will receive a comprehensive benefits package, 401k, and extraordinary perks such as career growth and longevity!
Equal Pay Disclaimer
CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the SeniorGuest Relations Representativeis $48,000 annually and the maximum salary for the SeniorGuest Relations Representativeis $58,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE’s applicable benefit program.
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)