Job Information
CBRE Alliance Director in Indianapolis, Indiana
Alliance Director
Job ID
162405
Posted
17-Apr-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Executive Management, Facilities Management
Location(s)
Indianapolis - Indiana - United States of America
POSITION SUMMARY
Alliance Directors are responsible for oversight of all aspects of service lines provided to a client of CBRE. This role is crucial in building and maintaining the relationship serving as liaison for CBRE to our client. These individuals participate in expanding and managing the growth of a particular account while acting as trusted advisors to our clients providing creative and innovative strategies to complex account objectives. The Alliance Director will be a strategic, creative and organized professional who takes pride in seeing operations run smoothly and efficiently.
JOB DESCRIPTION
Acts as the single point of contact for overall account operations ensuring total contract compliance. This includes reaching all key performance indicators including quantitative cost savings and qualitative customer service specifications. Responsible for the profitability of the assigned corporate account.
Becomes a trusted partner, building strong relationships with business leaders through timely, relevant and tailored communication. Create and cultivate, friendly and enjoyable work environment that fosters innovation and productivity.
Partners with CBRE service line platforms engaging with subject matter experts to provide a diverse offering of innovative solutions to complex client problems. Involved in developing strategic plans, occupancy strategies and identifying cost efficiency opportunities.
Oversees applicable service lines based on contract structure which can include numerous variations of Facilities, Project or Transaction Management. Provides day-to-day leadership to the account-based resources and drives framework and consistency across multiple geographies.
Coordinate quarterly performance reviews between the client and CBRE based on key performance indicators (KPIs) outlined in the executed contract. Optimizes current procedure while developing effective standard operating procedures (SOP) for the account.
Responsible for financial performance by setting appropriate operational goals while developing capital/operating budgets.
Presents written recommendations to clients including economic justifications, financial reports, and monthly summary reporting in line with agreed expectations. Generates a robust communication strategy and ensure accuracy of reporting and client submittals.
Negotiates new management agreements and encourage extension/renewal of existing agreements.
Responsible for identifying training needs, tracking performance, developing and motivating direct reports. Oversees hiring, terminating, compensation, and performance evaluation for all account dedicated employees.
Continues to develop service level models for unique business settings while constantly evaluating and looking to implement creative solutions that are flexible and scalable.
Leads the team across diverse locations, creating operating leverage and efficiencies. Integrates processes across services according to Client protocols. Source, adopt and implement best practices that will benefit the client.
Establishes management and control procedures to assure assignments comply with established standards for contract compliance, quality control, use of appropriate management means and methods, adherence to budgets and completion according to approved schedules.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
CERTIFICATES and/or LICENSES
None
COMMUNICATION SKILLS
FINANCIAL KNOWLEDGE
REASONING ABILITY
OTHER SKILLS and ABILITIES
SCOPE OF RESPONSIBILITY
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)