CBRE Jobs

Technical Services Admin

Job ID

172905

Posted

18-Jun-2024

Service line

Advisory Segment

Role type

Full-time

Areas of Interest

Customer Service, Digital & Technology/Information Technology

Location(s)

Heredia - Heredia - Costa Rica, San Jose - San Jose - Costa Rica

JOB SUMMARY

This position provides Tier 1 tech support related to the administration of SharePoint websites and Power Platform solutions. Focused time management, exemplary customer service, and problem-solving skills along with the ability to prioritize are keys to success in this position. The nature of the position requires an ability to communicate clearly on a variety of different levels, both externally and internally.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Process, manage, monitor and perform quality assurance on support requests.

Maintain 99% (or higher) Service Level Agreement compliance

Utilize SharePoint and Microsoft Office products to update web content.

Provide content delivery by following established web publishing processes.

Provide web best practices consulting as needed, and other project or web support duties as assigned.

Oversees and manages service documentation.

Performs quality assurance on all services being developed for clients to ensure quality. 

Processes, prepares, and assists in maintaining support metrics and monthly business reviews for all services. 

Assists with project administration deliverables (i.e. meeting minutes; budget tracking; schedule updates; move management; closeout).

Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance, and/or training to coworkers. May coordinate and assign tasks to co-workers within a work unit and/or project.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and EXPERIENCE

Bachelors degree from four-year college or university. Minimum of 1 to 3 years of experience required.

CERTIFICATES and/or LICENSES

None.

COMMUNICATION SKILLS

Excellent written and verbal communication skills. Strong organizational and analytical skills. Ability to provide efficient, timely, reliable and courteous service to customers. Ability to effectively present information.

FINANCIAL KNOWLEDGE

Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or commissions. Conducts basic financial analysis.

REASONING ABILITY

Ability to comprehend, analyze, and interpret documents. Ability to solve problems involving several options in situations. Requires intermediate analytical and quantitative skills.

Rigor and logic to solve difficult problems with effective solutions

OTHER SKILLS and ABILITIES

High degree of independence, initiative, responsibility, and accountability to exemplify a self-managing professional

Advanced proficiency in Microsoft Office Suite including SharePoint, Power Platform, Word, PowerPoint, Excel, and Outlook.

SCOPE OF RESPONSIBILITY

Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor.

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)