Job Information
CBRE Workplace Experience Coordinator in Dublin, Ireland
Workplace Experience Coordinator
Job ID
170449
Posted
06-Jun-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Customer Service, Facilities Management
Location(s)
Dublin - Dublin - Ireland
CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Workplace Experience Coordinator to join the team located in Dublin.
The successful candidate will be responsible for being at the forefront of delivering an unparalleled workplace experience as a cultural ambassador, community advocate, and service leader. In this role, you will provide experience services and support to increase individual well-being, personal productivity, and organizational effectiveness.
Role Summary:
Display a warm, friendly, professional greeting to all colleagues and visitors
Proactively engage and introduce themselves throughout the workplace
Collaborate and work closely with other teams and vendors to deliver an unparalleled experience to colleagues
Maintain all location and service information, including neighbourhood guides and colleague communications
Responsible for ensuring meeting rooms, pantries, and collaborative spaces are always up to standard, including proper setup, functionality of equipment, and stocked supply inventory
Respond to all colleague requests and complaints promptly in a friendly and professional manner; maintains accurate records of service requests and status
Provide coordination and support for delivery of Colleague Workplace Services including, but are not limited to: Concierge, Room Management, A/V Triage, Meeting & Event Support, Supply and Equipment Management, Workplace Onboarding, and Community Engagement Support
Responsible for always maintaining awareness of the colleague workspace; when applicable, submit maintenance requests and/or communicate with appropriate partners to address issues accordingly
Utilize and maintain integrity of databases and other digital tools associated with service delivery, as requested
Follow security and emergency procedures as defined for the property; respond to emergency situations in a calm, efficient manner; summon appropriate assistance and make appropriate notifications in accordance with operating procedures
Curate and administer of the Host platform and client materials customized to meet to the full Host experience; ensure client and company materials comply with client and company brand guidelines
Performs other duties as assigned
Experience Required:
Previous experience of people management and related experience (e.g. Front Desk, Concierge, Hospitality, Room Management or Customer Services roles) is essential
Demonstrated ability to deploy and maintain a consistently high quality of service at scale
Excellent writing and verbal communication skills
Personable and collaborative with a track record of working successfully across teams
Warm and engaging demeanour with ability to assess circumstances, empathize and offer help
Ability to respond effectively to the most sensitive issues
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)