Job Information
CBRE Sr. Workplace Experience Manager in Austin, Texas
Sr. Workplace Experience Manager
Job ID
161198
Posted
01-Apr-2024
Service line
GWS Segment
Role type
Full-time
Areas of Interest
Administrative, Building Management, Facilities Management
Location(s)
Austin - Texas - United States of America
About the Role
The Senior Workplace Experience Manager serves as a primary client contact for delivering Host’s services that seek to enrich an individual's well-being, personal productivity, and interpersonal efficiency. In this role, you would develop and supervise the Experience team’s operations as they provide services for a building, campus, or portfolio, to ensure that these operations align with client goals and needs.
What You'll Do:
Develops a team throughout a large campus or multi-site portfolio; provides direction on employee management and makes recommendations on budgets and cost reductions.
Services include, but are not limited to: Concierge, Reception, Switchboard, and Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
Builds and leads the overall Experience Services operating budget and calculates annual budgets; Establishes savings goals and forms action plans to improve financial position(s).
Delivers the Service Business Continuity plan on a semi-annual basis and conducts testing as needed.
Maintain relationships with vendors who provide services and goods.
Arranges terms and details for contract services; Ensure all vendors used have current proof of insurance and contractual documentation in place, per requirements.
Identifies content and coordinates the creation of workplace orientation materials and delivery.
What You'll Need:
HS Diploma or GED or equivalent experience required. Bachelor's degree or other relevant vocational training preferred.
A minimum of 8 years of related role is helpful. (e.g. Front Desk, Concierge, Hospitality, Room Management, or Customer Service)
Prior supervisory & customer service experience is highly preferred.
Requires basic knowledge of financial terms and principles—ability to calculate simple figures such as percentages.
Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.
Have a positive demeanor and ability to resolve any issues that may arise.
Ability to comprehend, analyze, and interpret sophisticated documents and tackle problems involving several options in situations. Requires intermediate analytical and quantitative skills. Desire to present information to an internal department and/or large groups of employees.
Apply a high level of attention to detail as well as strong verbal and written skills.
Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling, and frequently lifting to 40 lbs.
Why CBRE:
A culture of respect, integrity, service, and excellence crafts our approach to every opportunity.
We lead by example, guided by the needs of the cities we inhabit, the communities we build and the world we live in!
Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.
Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccomodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
CBRE GWS
CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies.
Find out more (https://www.cbre.com/real-estate-services/directory/global-workplace-solutions)
CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)